I want to thank Jonathan & Rachelle for their help over the last 2 days. I missed my flight from Brisbane to Vancouver & on to Edmonton due to a delay. The airline I had traveled on with the delay confirmed I had been booked onto the following days flights, however, upon arriving at the airport I found this wasn't the case. Within a matter of minutes Rachelle & Jonathan had combined to have me booked & checked in to my flights to Vancouver & on to Edmonton. I can't begin to express my gratitude. They were professional, friendly & extremely time efficient. I will be referring everyone to Air Canada for future flights. Thank you so much!
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