Qantas review by Abbie 2017-01-28

Disgusting Customer Service pre flight and post flight. I have made two formal complaints and no one has bothered to reply. Its been over a month! On 20th December at 13.15 I called Qantas asking if it was possible to change one leg of my trip. Changing the date of the first leg of my journey from the 31st December (London- Dubai) so that I can stay longer in Dubai (6 days) and resume the 2nd leg of my journey on the 31st December from Dubai � Melbourne as originally booked. I was told I could do this but there would be a fee if it was done over the phone which is more expensive than online. I chose to do it person and pay the heavier expense to ensure the journey was processed correctly. The lady changed the date from the 31st to the 25th December and I incurred a fee £185 which I agreed to. However this was not what was actually booked and there was no stop off in Dubai for 6 days. Spent £18 on a call to be told "not that we don't believe you but we need to listen to the recorded telephone call". I was told the following day that indeed I had asked for that but that is not what the sales women processed and there for I would have to pay another fee. Would never recommend.