Icelandair review by Marian

I had a terrible flight experience with this company. - they downgraded my ticket twice without notification so I had to pay 120 $ from Montreal for 23 kg luggage and 88 Euros from Paris for the hand luggage. - they claim the soft-drink is free. It is not. First half of glass of Pepsi is free but you have to pay for the second one; - food is terrible and expensive. Few passengers actually order food; - water that I got went bad, probably because was bottled long time ago. - I cannot rate the flight attendants because most of the time they have nothing to do; - in Iceland boarding and debarking were done on the tamarack because the airport was full of obstacles which made impossible for the airplane to make to the terminal; - Icelandair officials are not able to give right information and what is written on the boarding pass does not always coincides with where the boarding takes place. - seats are not reclining and the space between legs is very small; - the only good thing is the entertainment sistem.