Frontier Airlines review by Nicolle

After waiting for an outbound flight delayed by 12 hours, the flight was cancelled without explanation. Frontier said they would reimburse up to 550.00 towards another ticket/carrier. My last minute ticket and only option out that night was almost 700. Afterward I submitted required "paperwork." After not receiving the check. They "mailed it to a wrong address." A few weeks later I followed up again to determine the whereabouts of the reimbursement check. Between 2 different back to back phone calls to them, I was on hold LITERALLY for over 5 hours, only to be told the check in question was mobile deposited to an bank that by the way I do not have an account with. They told me that they had done their part and will not be reissuing another check. I followed their rules - but they WILL NOT follow their own rules.