Air New Zealand review by Rika 2016-11-19

I flew with Air newzealand from Australia to Auckland and I bought domestic flight with Air newzealand from Auckland to Queenstown. Arrival time to Auckland and Departure time was more than 90 mins and I did my best to go to Dom terminal after arrival. However passport control took long time with long que and I missed my domestic flight and told that to Air Newzealand staff and she told me to go to Domestic terminal. Another staff told me I had to pay 100$ to change the flight and after a few mins she told me I need to buy new ticket with full price. The staff was not supportive and kind of rude and I had to pay another 200$. I would not recommend this airline to my family and friends.