I had a terrible experience with Fiji airways. I am currently travelling with a surfboard and I am careful to check terms and conditions before booking. I was flying from Jakarta to Fiji and the first flight to Singapore was with a partner airline. I was charged the normal rate as advertised on Fiji Airlines website for my surfboard and extra weight happy in the knowledge that my bags were checked through to Fiji. On arrival at the transfer desk in Singapore I was told I had to pay again! Why would this be? There was barely time to transfer never mind arrange payment again. The flight manager could not care less. He was not interested in what was right or wrong just taking more money. Or they would not load my bags. Take the money basically and leave it to the customer to do something about it. On arrival in Fiji I made a complaint and asked for evidence in the terms and conditions to show why I was charged twice. I considered that I had been wrongly sold my ticket. No evidence was provided just an apology that I did not think I had good service! As far as I can see the airline have illegally taken money from me and I can't do anything about it.
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Fiji Airways
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