United Airlines review by Robert 2016-01-18

Booked return flight london heathrow, uk to costa rica via houston, usa with united airlines. Arrived at heathrow to find united flight was cancelled, after brief panic we were transferred onto a nice virgin flight via miami, all good! Then comes the flight back! Left costa rica after great trip to land in houston with a 1 hr transfer gap to heathrow flight. 200+ people queing with just 3 homeland security police on duty! United official completely unhelpfull, missed flight along with many others due to combined airport+united airline incompetence! Seen better organisation in 3rd world airports! United service desk unhelpful, blamed security and didnt even get overnight accomodation paid for. United airlines and george w airport are a shambles and best avoided! Some good helpful staff let down by some poor staff and obvious bad management/owners!!