Passenger Review

United Airlines review by Deborah

6 / 10

09 April, 2018 by

Premium Economy

Two major complaints about this airline. First the flight attendants on United and their partner Lufthansa are neither friendly nor sympathetic. They act like you are getting in the way of them doing their job. One flight attendant was wearing a toxic amount of cologne. In a closed space like a plane for 8 hours could cause someone with asthma could be life-threatening. This is just inconsiderate. If passengers are tasting her perfume every time she walks by, it's too much! Second, why doesn't United know how to accommodate people with special dietary needs like allergies? I'm allergic to dairy but if I order the non- lactose meal I don't get ant meat. Or worse I get tofu (also cannot eat). This flight I tried another meal-muslim. This time no meat again, but I did get yogurt and butter which I could not eat. All Muslims are not vegetarians. I think United's solution to customers with food issues is to give everyone a vegetarian meal. I really miss Delta which is an airline that actually serves non- dairy products with the meat and veggies in their non- dairy meal. Unfortunately the US government gave United the European route this year so we are forced to suffer with this inconsiderate and ignorant company.

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United Airlines

United Airlines

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline