Passenger Review

Frontier Airlines review by Angelika 2016-05-27

4 / 10

26 May, 2016 by ar

Economy Class

I was very skeptical to fly frontier for the fist time after reading the reviews and being that it is a smaller airline. The VERY cheap tickets drew me in and I flew frontier for the first time. The flight experience itself wasn't too bad. Although our flight got delayed going to Seattle over 2 hours and the seats were not the most comfortable, I tolerated it for the cheap ticket price. With a 12-hour layover, and a long night we got to our destination safely. Coming back home was a completely different story. We got to the airport 3 hours earlier to find out our flight was delayed 2.5 hours. We waited in the checked baggage line for 1.5 hours and when we finally got up there, we learned that due to the delayed flight from Seattle, we won't make it on time to our layover flight in Denver. They basically let us know that we would have to wait 4 NIGHTS in Denver to get a plane back home. I thought that was completely unacceptable. We have jobs and lives at home we had to get to. The girls in the frontier booth seemed like they had no idea what they were doing and were absolutely no help at all. They finally told us they can give us a "full" reimbursement of the ticket which was only

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Frontier Airlines

Frontier Airlines

Overall Value for Money

n/a

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline