Qantas review by Catherine 2016-08-24

We flew to Brisbane on 5th July from Perth. My brother in law died suddenly so our scheduled trip was brought forward from 20th July to 5th July. Qantas were less than understanding and slugged us pensioners a further $984 so my husband could attend his brothers' funeral. Even though we could prove that we had to go earlier. We did not want to cancel the trip, just move the date forward. When it was explained why, Qantas showed no compassion at all. The funeral was in Canberra so my husband flew there via Qantas while I stayed in Brisbane with my mother in law (93) who was too frail to travel. We have never, in all our travels over the years, flown with any other airline but Qantas. I can only say our loyalty to this airline is now greeted with bitter disappointment for an airline that cares more about money than their passengers. My very first flight in June 1966 from Britain to Australia was with Qantas. Now I have no hesitation in flying with another air line in future. In the past we haven't even considered going with anyone but Qantas. EDITORS COMMENT: Unfortunately this would be the same case no matter which airline you flew anywhere in the world unless you had a flexible fare ticket. During such a a stressful time the last thing you want is to be met with more costs but the airline can not do anything - that's the rules and why we have such affordable travel these days. Cheap fares mean no flexibility no matter what the circumstances.