Passenger Review
Frontier Airlines review by Scott 2017-01-19
3 / 10
18 January, 2017 by ar
My wife an I flew from Seattle to Denver on Delta. Nice seats, complimentary snacks and free carry-on bags. When we flew back to Seattle from Denver we flew Frontier which both flights came as a package deal using Travelocity. I wasn't aware that Frontier had a carry-on fee of $30. When we got to the gate a Frontier representative announced that if you have carry-on bags you should have a ticket with that annotated it on it. We did not have that annotation. We were forced to pay $60 per bag to take our carry-ons home. Then, while on the plane, I witnessed passenger 18C ask the attendant if he had to pay for his bag in the overhead stowage. To my disbelief she put his bag in the stowage and said don't worry about it. Lesson learned: act dumb and they'll not worry about the fee. To add insult to injury, the last 20 minutes of the flight we were bombarded with the flight attendant advertising their credit card and it's benefits. They went so far as to pass out applications and have passengers fill them out before they got off the plane. Besides that, the seats were uncomfortable on the Airbus A319 without the ability to retract and little to no leg room. EDITORS COMMENT: Your travel agent really should have sorted this out for you and included that in your fare.Blame lays with them not the airline.
0
Comments
No comments yet, be the first to write one.
Frontier Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline