Ryanair review by Janiya 2016-08-06

Me and my boyfriend are two students who decided to go to Rome for a few days. We booked a flight with Ryanair and paid the total amount of 567 euro. Unfortunately, I was not allowed on the flight, because they did not accept my residence card, they wanted me to present my passport. Their policy states that ID cards are acceptable and state authorities that issued my residence card informed me that it is my ID card. I could not present my passport because it was at a Canadian embassy awaiting visa. My boyfriend had his passport (he does not need a visa: he is Canadian) but he did not want to go without me. I would not be complaining if we were refunded the ticket money. However, the company has refused to refund.