Ryanair review by Kayla 2017-07-27

My boyfriend bought me 200 euros worth of Ryanair flight vouchers for my birthday last year. When I tried to use them to purchase a flight, they wouldn't work. I spent a couple of days with customer service trying to get them to work. Over time, flight prices go up, and they were not offering any real solutions. They kept blaming my browser, although I had tried it on various computers, phones, and browsers. Ryanair refused to refund the gift vouchers that didn't work, and they refused to book the flight for me. Finally, their solution was for me to purchase the flight with my own debit card and then they would refund the money within 7 business days. I did this, and I did not receive any money back until a month later after having to contact them multiple times. It was not even the full amount that I paid for the flight! The flight I purchased cost less than the balance on my gift vouchers, so I should have gotten a full refund, and I should have been given new vouchers with the remaining balance according to the terms and conditions. But, the gift vouchers expired during the time it took them to refund my money. I never received the remaining balance for the gift vouchers.