Avianca review by Alli 2016-11-25

Avianca is the WORST airline company! Do NOT FLY AVIANCA!!! Our trip started by our first flight being 3 hours delayed, which made us miss our connecting flight. We had to stand at the desk with them trying to figure out a different way for us to get where we needed to go for 3.5 hours!!! They for some reason took us off of our return flight (mistake), then could not get us back on to it...which is why it took 3.5 hours to fix their mistake. We arrived on our vacation in Peru a day late thanks to Avianca. We had to stay the night in San Salvador. We still had to pay for our hotel in Peru that we had to miss out on since we arrived a day late. Nightmare getting to Peru from Houston. Now, we are in Cusco, Peru trying to fly to Lima, Peru. We arrived at the airport over 2 hours early. We stood in line until it was time to board our flight. My husband tried calling to see if they'd be able to put us on a different flight since they had 2 people working for about 80 people in line. They said all flights were booked. Obviously, we missed our flight after standing in line for over two hours with barely moving at all. But, they couldn't do anything for us... of course. We then had to fork