Fiji Airways review by Sean 2015-08-26

My wife and I had the great misfortune to have booked to fly from Auckland to Fiji on 29th May 2015. The flight booked for 12:55 departure was on time according to the schedule, but halfway through checking in, they closed the gate. Half of the passengers booked on the flight were delayed by 9 hours until the original aircraft had returned. Fiji airways were down 1 plane, due to a n accident two weeks earlier. This massive disruption to the schedule was not advise to passengers - in my view to avoid cancellations and the impact on their profit. This ruined my short break, losing one evening in the resort and meant we arrived at the hotel at 3.30am. When I complained to Fiji Airways, they sat on my complaint for 60 days (their standard response time) and only responded to me when I chased them. They have declined to offer any compensation, hiding behind airline regulations stating saying that it was a safety issue. Totally unacceptable and I will never fly with them again. This situation went on for several weeks and affected hundreds of passengers. It is clear to me that Fiji Airways put their profits before their customers.