Malindo Air do not know how to handle disable/special care passenger. 1 week before departure, I had called up to their customer service for disable/special care passenger service. Operator cannot assist me over the phone (they do not know the SOP) and requested me request over the counter while checking-in. During check-in, the counter staff did not assist priority seat (front seat) for disable passenger and nothing so call "special care" has been offer. Just leave the passenger to settle at their own! Entertainment screen was not working and requested to re-boot but cabin crew ignored.
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Malindo Air
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
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