Avianca review by endeve

Only 2 seats were available at that overseas flight. We bought them online. We should received electronic ticket before 8 hours according to the reservation conditions. We didn’t receive anything. We called several times the call center and when to a sales office. First time, Call center told us to wait 18 hours. After that time we didn’t receive the electronic ticket. Sales office couldn’t tell us the status. It was not possible to buy another ticket in another flight as they still were validating. We called again call center and told us that we should wait until the day of the flight to know if the payment when through (we complained as this is out contract conditions). Finally, 24 hours later they cancelled the booking. They, even, didn’t try to process the payment as the bank didn't send any failed attempt (as they usually send when there is any error). Finally, we checked for the same tickets and they were 1200 USD more expensive. We bought a different one for 600 USD more expensive. Obviously, they wanted to make sure to sell those tickets and to sell them to the higher price. FRAUD!