Southwest Airlines review by Dan

SO DISAPPOINTED. They have no way to handle weather and blame the customer. I boarded an April 7th flight from Austin to Orlando early Sunday morning connecting through Houston. Shortly after we landed they announced a weather delay for the whole airport. Within 30 minutes Southwest cancelled 75% of its flights, even though other airlines did not. Meanwhile the weather radar right on their screen is showing the weather lightening its intensity. Over the next 2 hours on the phone and at the desk they claimed no ability to help. So, having a training I had to be at Monday morning at 8AM. I rented a car and drove 14 hours. Now for the cherry on top of this accountability disaster. I called today to make double sure my return flight was still on, and I received credit for the unfulfilled leg of the journey. Good news I still have a return flight. Bad news, since I boarded in Austin to Houston I am considered to have taken the flight. No refund, no credit, no bloody acknowledgement they could not fulfill their end.