Passenger Review

China Southern review by Gracia 2016-09-28

6 / 10

27 September, 2016 by ar

Economy Class

1. We had to change our flight dates and my husband was on hold on the phone for over 1hr, twice! Found out they also originally keyed in our DOB wrong so we wouldn't have been able to travel anyway with the initial booking. 2. Flight from Guangzhou to Perth CZ319 27/9. The worst ever- and we are frequent travellers with many different airlines. Aircon in aircraft didn't work on 37C/85% RH day, after we boarded through bus and staircase in the heat (in some other cities the air bridge for this airline even had HEATER on in summer). Staff only apologised but did not offer any consolation- did anyone think of cold water, cold towel, anything? We were taxiing for almost one hour- it was a sauna, unbearable and unacceptable. Do you know that people could die from heat stroke? 3. Staff has no interest or regards in passengers comfort. They always scurrying around and not attentive. On a better note food is fine for Chinese standard. Overall, please do yourselves a favour, especially if travelling with kids- do not use China Southern. It will never be our choice again.

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China Southern

China Southern

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline