United Airlines review by Vu 2015-12-22

Family of seven including two toddler traveling from Portland, OR to Cancun Mexico on 12/13/15. We had two connect from flights (Port to Denver to Houston then Cancun). We arrived at Denver on time then boarded the flight to Houston. They then delay the flight and asked everyone to exit the plan. Long story short. We were stuck in Denver for 26 hours. They didn't give us any options beside wait for our current plane delay since they didn't have enough crew members to fly the plan. They finally offer us a hotel and fly us out via American Airline the next day after 15 hrs wait at the airport with two toddlers. The only reason they offered us that option because after waiting 15 hrs I called and demand to speak to a supervisor (at first didn't give us any option either). We were helpless and keep asking to wait and wait. We keep getting a text message every 2 hrs saying our flight delay another 3 hrs so from 12pm to 2pm to 5pm to 7pm to 10pm then midnight. We felt like being held hostage at the airport with no help from United Airline. We end up missing one day of vacation and $80 shuttle from the hotel to the airport since the shuttle doesn't run before 6am. VERY DISAPPOINTED!