easyJet review by Silvia 2016-09-01

Unfortunately, we were not able to take advantage of the flight we purchased as we were told by the Easy Jet Manager at the London airport that our flight was cancelled. We were travelling as a family of 5 and had already checked in our luggage. The manager advised that the flight was cancelled and that we should retrieve our luggage from the hold. He also advised that if we needed to get to Paris that day, we should purchase other means of transportation. We did need to arrive in Paris as we had to meet another group and travel from there. He assured us that Easy Jet would reimuburse us for the train expense. We purchased 5 train tickets and immediately provided proof of purchase to Easy Jet customer service along with receipt proving we had checked our luggage. The response I have received on many occasions is that the flight was not in fact cancelled and that we would not be reimbursed. So we were given wrong information by an Easy Jet manager, experienced significant inconvenience and incurred additional expense. I have been attempting to resolve this matter since early November 2015 and have not received any- this is unacceptable.