Qantas review by Mick 2016-11-16

Incompetent customer service. Failed to cancel qantas accommodation booking, qantas website failed to cancel car booking. Response from customer care "the customer needs to contact the provider, qantas is only a 3rd party". This seems hard to believe. Qantas flight canceled, I received a text message with a link to accept the change. I click the link that does not reflect the proposed change to accept. I next call Qantas only to be disconnected after 8 minutes on hold. I call back only to be on hold for 53 minutes. The Qantas officer advises of the flight change which I accept. I ask if my pet will be automatically transferred to the new flight. The Qantas representative advises "yes". Arrive the following day at freight terminal, my pet is not on the new flight. I now have a dispute with the freight operator who finally accepts my accompanying pet only to want to charge me $65 more than the month previous. The freight operator advised this was a "new Qantas charge", however revised the charge on this occassion to $90 rather than the initial $155!To many inconsistencies in the information provided by Qantas customer service causing significant inconvenience. Very disappointed. EDITORS COMMENT: That all sounds very frustrating but with regards to the accommodation and hotel it is up to you to change or cancel that with the hire car company and hotel provider. This is standard across all airlines globally.