Cathay Pacific have once again shown me why I said I'd never fly with them again. I'm all for giving people a second chance but unfortunately they did not redeem themselves. I find the product to be OK to be honest. Not the best but the food is OK and the entertainment was average. What let's them down is some of their staff. Check-in staff at HKG airport are some of the rudest I have encountered and on three occasions I've had cabin crew who seem disinterested and lacklustre in their approach to delivering anything that resembles good customer service.
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Cathay Pacific
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
Recommend Airline