Passenger Review

Allegiant Air review by Christina

2 / 10

10 June, 2018 by

Economy Class

Congratulations Allegiant for being the worst airline in history. Major delays both to our destination and back. The return home took the cake. Our 2:15 flight was delayed until 4:30 with no text message about this delay, and they also acted like this was the normal flight time and not a delay. We had no internet while we were on vacation, so we could not check email about delays. Then the Allegiant attendent said we couldn't check our bags in for another 3 hours. Then we asked where their was a place for us to eat where we didn't have to go through security, and she said it was around the corner. That 'around the corner' was a mile and half walk schlepping our luggage along to find a restaurant. We were also told there was no shuttle to that restaurant, but there was. Took the shuttle back to find that there had been restaurants downstairs in baggage claim. We didn't even have to go that mile and half. Finally check in takes place, and the attendant says that she has to charge us 25 dollars for printing out our boarding passes... This did not occur when we took our flight going to our destination. Also, when we took our flight to our destination, the Allegiant attendant weighed all our bags together to get a total weight for overage. We did not go over at that time. Coming back, we did not have any additional weight in our bags, but the attendant couldn't add the bag weights together to get a total. Apparently she flunked math in school. So another 50.00 was charged. This is addition to not being able to pick our pets up in time and getting charged another night at the kennel. You also cannot reach a human on their phone. Nice dodge Allegiant. Step up the plate and refund me some the cash you nickled and dimed me on along with the extra pet care and inconvenience costs. Can't answer the phone? No problem, I can pay a little more for a small claims case.

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Allegiant Air

Allegiant Air

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline