Passenger Review

Norwegian review by Albert 2016-06-08

4 / 10

07 June, 2016 by ar

Economy Class

This company has gone worse taking care of its passengers. Two years ago, for a flight from America they gave me blankets and inside Europe they always had wi-fi and complimentary beverages. Well, now none of those things happen anymore. I think it is not correct they advertise they offer wifi in all European flights but this last one I took didn't have (not because it didn't work, it just didn't have the service. Also, very bad customer service when a flight is delayed, not explaining the reasons and informing the passengers: the agents were rude.

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Norwegian

Norwegian

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline