Qantas review by Aki 2016-01-07

Last time flying with them! After having to pay extra to book our seats early, my particular seat was broken and would not recline. For a 7.5 hr flight at night, i was unable to sit comfortably nor sleep as the person infront of me had their chair completely reclined the whole journey. When I had approached the flight attendant she did not apologise just said it was in fortunate and will notify her manager. I waited an hr, when my husband got annoyed and called the attendant again to ask what they are going to do about it, she said she will get her manager to come by "sometime tonight". The attendants do not care or seem to have any sense of customer service. All they offered was a glass of wine served in first class and she came in the middle of the night to see if I wanted herbal tea. They did not offer a refund or voucher which I had received on a Singapore airline flight a year earlier for a malfunctioning tv. No wonder why they are going bankrupt, with their high prices, poor food, and terrible customer service, this airline won't last for long!!