Passenger Review

Aeroflot review by MICHELLE

2 / 10

16 January, 2019 by

Economy Class

My daughter flew with Aeroflot and due to horrendous queues at passport check and security, a connecting flight was missed along with 100’s of other people. She alerted airport staff at security check and was told to push to the front. Other passengers pushed her back shouting that they too were about to miss their flights. WIFI is almost impossible to use at Moscow, so without communications she was understandably very upset to have missed her flight. The staff at the airport were extremely rude and unhelpful telling her it was her fault that she missed the connection, however with hundreds of other people all missing connecting flights it would appear not. She had to queue for another hour just to talk to customer service...... With no other options, we had to book her another ticket at considerable expense and then told that her return flight was invalid, due to her missing the connecting flight. So yet another expense booking her flight home. One of the busiest times of the year, you can imagine how much money we have spent on these flights. Response from customer service took exactly 1 month. A long winded message to say, she checked in at Heathrow accepting the transit time and ticket conditions, so there is nothing they will do. I have posted on local facebook pages asking if anyone has had the same issue. It's remarkable how many people have faced the exact same problem and even more who have lost or had their baggage damaged. I even had people respond who had been on other flights transiting at the same time and told me of the chaos. My advise is to avoid this airline at all cost!

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Aeroflot

Aeroflot

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline