Qantas review by Sharon 2013-02-13

I flew Sydney / Perth Business QF 575 in February 2013. Originally I was scheduled for 12.00 depart, I was able to reschedule with my flight an earlier flight to 8.00am although the Customer Service Representative insisted it had to be the exact fare, annoyed as I clearly indicated that time of my return my priority not cost. I had carryon luggage and made my way to the Lounge. I was cheerfully greeted by the customer service rep on the desk in the business class lounge. I made my way past the food as I envisioned fruit loaf and or worse sliced meats of ham and salami!! I walked over to the barista to order my hot chocolate and I was greeted by a sign saying Bar opens at 12! I mean really. I entered the business class cabin and I believe on some planes in business they have crammed extra rows in for additional business class seats. The flight attendant offered pre drinks prior to take off, the usual juice and water. The attendant had drinks on a tray and split the whole tray onto the cabin floor and onto a passenger. Stunned I overhead some of the dialogue between the passenger and the flight attendant who was vigorously trying to clean the passenger up stating soda water will get the stains out, another flight attendant came down and squatted to clean up the drinks spill. This occurred before takeoff. Tired I settled into sleep, however the seat would not adjust in any manner that was comfortable, I closed my eyes as the food service started as I did not want the morning meal. The flight attendant asked me if I wanted breakfast whilst my eyes were closed I said no. Unable to sleep I watched some programmes, luckily there was a screen in the arm of my seat and I was able to select the program of my choice, I have found on some planes there is one screen and we all have to watch the same movie which I think these days is beyond the joke. The flight landed on time.