Air Baltic review by Natalya 2016-09-21

We booked tickets couple month prior, checked in 24 hours prior and printed our passes 2 hours prior at their airport counter. All that to find out that my boyfriend and I were rudely bumped out our flight 5 min before boarding without any proper explanation. Staff was terribly unprofessional and acting unacceptably, for all requests to see manager replying they either do not not where he is either he is not accessible (???). There was NO calling for volunteers to get bumped out and we did not get any compenstaion right away. Neither got upgraded tickets for the another flight. Even free meal was not offered, though we did not have time to eat jumping from flight to flight in order to reach our destination finally. The whole reaction of staff was like 'whatever'. They may be entitled to this Soviet era attitude, but it is deeply offensive and absolutely moveton to deal with customers that way. I fly a lot and was bumped out before, things happened, of course - but situation was always resolved right away with maximum comfort for the customer. Alas, Air Baltic is far from such standards as possible.