My kids (10 and 12 y.o.) and mother in law (80 y.o.) stuck at Dubai airport. Information we got from Perth office was incorrect. Information we got from emirates site was incorrect. The departure kept going later, later... I could do nothing from home to help them. They became exhausted, with no help in a foreign environment. Why are they doing this? They could let us know about the delay and we could arrange accomodation. No support at all. This is not a business. It is a team of amateurs!
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Emirates
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline