Passenger Review

Air India review by MONA 2017-08-10

4 / 10

15 August, 2017 by ar

Economy Class

I travelled to India and on my way to India, my bag got lost. 34days have been passed and still no sign... denied to process my lost baggaae claim. AI staff refused to process my lost baggage claim...Air india doesnot have any office outisde India. All call centres are in India, who can not help to resolve this issue and can not direct my call to anybody who can help . It was a nightmare to get out of this situation. After researching on internet over a week, finally i found a right person to talk to . Can not believe this is our own country's air line... feel embarressed to acknolwedge that AI is our national airline. In the plane, no show when help requested. requested. very poor customer service, unprofessional ....my final good bye to this horrible airline.

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Air India

Air India

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline