Aerolineas Argentinas review by Roger 2014-01-05

Aerolineas Argentinas provide the worst customer service that I have received from any airline. We booked several flights with Aerolineas Argentinas as part of a holiday in Argentina. One of the internal flights was cancelled due to a strike by airport staff (Puente de Aereo - Buenos Aires). We had to queue for 6 hours to speak to a representative (during a heat wave where the temperature was close to 40 degrees C). When we did finally reach the front of the queue we were offered an alternative flight for 5 days after the original flight date and were not offered any compensation in terms of a snack or alternative accommodation. Their attitude throughout was "it's your problem". On our final flight back to Bogota they changed the flight time from 6:30am to 5:20am around a month before the flight. We turned up 3 hours before the flight as instructed on the ticket only to find no check-in staff present. We waited 1 hour before a single representative turned up and when I asked why staff weren't present to check us in at the time that we were requested to be there I was told "it's very early". This was another example of their attitude towards customers. As a result the flight was delayed by 2 hours. In conclusion the customer service levels at Aerolineas Argentinas is a joke. A very poor joke.