United Airlines review by marina 2016-09-24

This has been the absolute worst experience i have ever had with an airline. If i could give one piece of advise, it would be to avoid United at all cost! My flight was cancelled after sitting on the plane for 2 hours (this is not that bad part), and i had to scramble to get a new ticket out to EWR. I was able to get an American Airlines flight out (through United customer service). For my return trip, somehow my ticket was cancelled and no one at united could help (i spent HOURS on the phone) - all i got was "sorry we cannot do anything to reissue the ticket, and you need to contact AA"... i spoke to about 5 separate people, who put me on hold for at least a half hour at a time. Finally i called AA, and they called United with me, to try to understand how it became an AA issue. All of a sudden, United figured out the problem (after another 45 minutes on hold WITH THE AA REPRESENTATIVE). Travel with American Airlines -- they'll actually help you figure out the problem best they can, instead of dismissing you like united!! UNBELIEVABLE!