Very poor costumer service. No refund for the purchase of nessecary products, clothes after a delayed arrival of my checked luggage of 4 days on the way to Shanghai. And on the way back, I had to stay on an airbed in a terminal that I had to wait for until 00.00 in the night. The coupons for food could only be used in 2 places. The flights were very comfortable but as soon as one thing goes wrong your get basically nothing.
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Aeroflot
Overall Value for Money
2
Seat and Cabin Space
4
Customer Service
4
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline