Norwegian review by Georg 2016-08-18

As I am writing this, I am back in a hotel room in Stockholm after my Norwegian Flight DY 7087 is delayed by at least six hours. You wouldn't know this from looking on Norwegian's website, which has the flight leaving in 10 minutes. So me and my kids showed up at the airport this morning at 8 am for our flight, seeing that it wasn't listed as delayed, only to see on the airport screen the "new departure" of 3:30 pm. Compensation? Vouchers? Norwegian Staff? Good luck fining any of them, Norwegian instead uses contractors from Aviator running things at the airport. They were just as flummoxed as us that the flight was so late, that no-one was informed on their phones or e-mails, that the flight was still listed as "on time" on Norwegian's website, and that no direct reps from Norwegian were available at their second largest hub. One might say, "well that's whayou get for flying with a low cost carrier" but they're not really that low cost compared to other carriers like Ryan Air or Berlin. SAS is competing with Norwegian, and is offering the same one-way prices to LAX. I've tried worse, but not in Europe--if I were Norwegian I would want them to rename this airline.