IndiGo review by Zavier 2016-01-20

Flight 6E 102 Seat 13D - A3CZQL Horrible experience, lack of organisational and communication skills and ticket counter staff had no idea how to handle awkward customers as was the case with me. I had arrived at the airport with enough time to check in - The counter staff was dealing with a custimer who missed her flight and this exchange lasted over 15 minutes and this meant that even though i was fast tracked to the front of queue i was unable to check in and thus missed my flight - despite the flight not departing for another 40 minutes, i was told the gate had closed!!! (this included 10 other customers who also missed their flights) The managers lacked the skill to deal with irate and slightly annoyed customers!. I was told that i had to rebook a fresh flight at the cost of 17500 INR. this was then reduce to 3600 INR after i complained and explained the situation. I even had my passport thrown back at me by a rude member of indigo staff!!!... I will most likely be looking to travel using JET Airlines as I am a premium priviledge customer. My mistake in thinking that maybe i should try a different airline...