Frontier Airlines review by Ericka 2017-01-12

Round trip St.Louis to Denver. The first trip went fine. The way back, however, is just a story of Frontier being not flexible, stubborn, and uncaring of a customer's circumstances. We stayed 4 days at Keystone for skiing, but the first day our friend got into a snowboarding accident and got a deep knee cut and underwent surgery. There was also inclement weather the last 2 days, where the last day had an avalanche and avalanche precautions that closed all major highways indefinitely. We needed to get home though, so we look for other small roads to make a major detour. One is closed, but another was miraculously open. 5-6 hours later, and through rush hour, we finally get to the airport. We stand 5 minutes behind a big group checking in with 1 employee, but we eventually walk down to the other end where it looks emptier. The employee there says we are (literally) minutes past the 45 minute checked bag deadline, and is critical when we tell her our story and effort. The supervisor is hiding in the back and we end up flying southwest, with tickets and bags 30 minutes before the flight. If you are perfect and nothing happens to you, take this cheap option. Otherwise, not worth it.