Passenger Review

Delta Air Lines review by Callie

2 / 10

24 January, 2019 by

Economy Class

would give them a 0 on likeliness to recommend if that was an option. My family and I have been travelling with this airline for over a decade pretty much exclusively and have acrued some skymiles because of it. I used some of these to book a trip to see my best friend, but unfortunately a dear family member was struck with illness and I suddenly needed to rearrange my flight because I would be going to the hospital that day instead. I tried changing the trip online and they were going to charge me $150 which is about the price the trip would have been in the first place. I called customer service to ask for help, they were extremely unsympathetic and didn't care or try to help me. So I went to Facebook. I got a message saying they would do everything they could to help. I then was connected to another uncaring and rude customer service agent who refused to offer any help unless I gave "the name of the person who is ill, the name, address and telephone number of the medical facility where they are staying. If you prefer not to provide the information you can take advantage of our reservation change options on award tickets. *TDL" Now name sure, even though that sounds like unless it's your mom or dad they aren't going to care. But address and number of the medical facility?? That's extremely personal information! I said just that and they wouldn't budge. Said I could take advantage of the change options, i.e. Pay them $150. I'm already taking up medical fees and now being punished for needed to change a reward flight?? Goes to show how little this airline cares about loyal customers or customers period. They lost my family's business today that's for sure.

0

Comments

No comments yet, be the first to write one.

Delta Air Lines

Delta Air Lines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline