Southwest Airlines review by Sheldon

Due to the terrible storms that recently took place in Dallas, Texas, I was unable to travel to California for two days. The flights the following days, of course, were full, and I had to cancel my trip. I was traveling on American Airlines to California first, and then Southwest from Burbank to San Jose Airport. Because I could not get to California in time to catch my Southwest Flight, I had to cancel it. It was canceled two days before I was to leave. I then received an email at the time the flight was supposed to take off in Burbank that said I had not canceled the flight and that I would lose all my money because I had not canceled it before the time of the departure. The huge storms in Dallas was not my fault, and Southwest should have at least credited my account for a future flight. They refused to do this. I won't be flying them anymore. There service has become increasingly worse during recent years, and there pricing policies (e.g., the business seats scam we all know about) are byzantine. Time for them to go under and disappear for all our sakes.