Icelandair review by zharah 2016-08-04

flew from Paris to Edmonton with a 2 yr old and 5 yr old. it was the shortest traveling time available, my 10 hour flight turned into a 24 hour flight flight delayed causing me to miss my connection flight long queue to rebook connection flight and ending up booking my 5 year old in a separate aisle and stranded in reykjavic for 1 night airline booked us in a bad hotel where i had to share 1 bed with my 2 kids, with horrible food, staff didnt know what a duvet/blanket was and had to wait 1 hour for my kids meal next day flight delayed again they gave us 1 infant meal so i asked for another one and they said they have no extras and couldnt come up with a solution on what to give my baby. it was just no.they didnt have food for my baby wifi not working LOST MY BAGGAGE! i asked why the flights were delayed and why my baggage got left behind. their answer "we dont know and we are sorry for the inconvenience" i ask the service counter to rebook my return flight as i had lost a day, the answer i get is "please visit the website and call the number there as we cannot do anything for you now" WORST AIRLINE EVER they didnt help me in anyway to compensate for the inconvenience!