United Airlines review by Cee 2016-01-12

United continues to exhibit blatant disregard to customers paying exorbitant rates for poor service. We were scheduled to return home on 12/30 and they cancelled the flight just before we were about to leave for the airport. They cited inclement weather though the weather was fine at our origination point (BUF) and our connecting flight (Chicago) left on time. We waited hours on hold for the next 3 days and they were unable to find us any options until 4 days later on another airline. I tried to get back by myself for work but they said they had not even 1 possible seat for me. I missed 3 days of work and $1800. When I wrote to complain they said they take no responsibility though their flights are consistently overbooked. United has responsibility for implementing the policies that led to our family being inconvenienced and forced to endure financial hardship. Their response to our situation exhibits continued lack of responsibility and service to the people who spend hard-earned wages to travel with the company. We spent over $3000 for these tickets to get accross the country and the service from start to finish was abysmal.