Qantas review by Christian 2013-11-13

Recently flew Perth to Singapore with Qantas on an A330. We were delayed over two hours because of a mechanical fault which put our onward connection in jeopardy. Well Qantas couldn't of handled this better. the pilot was updating us constantly - even to tell us there was no update. Both pilots came through the cabin to speak with the passengers personally. All passengers affected by the delay were met at the gate at Singapore Airport and hurried to their flight or taken away to make alternative arrangements. No one likes a delay but you don't want to be flying with a mechanical fault. Qantas made us feel safe, kept us informed and looked after all the passengers affected. This is a world class airline and a lot of airlines could learn a thing or two from Qantas. It takes no extra effort or cost to keep passengers informed but makes a big difference to our experience.