Qantas review by Odd 2017-07-26

Review is about the unacceptable level of customer service (sic) by Qantas and it's Frequent Flyer program (though being served 1 biscuit on a two hour flight was mildly bemusing). I phoned Qantas following what turns out to be a breach of my Frequent Flyer account for the second time in 6 months. I received 4 (FOUR) SMS and a message to phone if these were unexpected SMS's. On this occasion it took 5 (FIVE) days for me to successfully make contact with a human and being kept on hold for 1 hour and 10 minutes! (Some of us work also?) Problem resolved within 5 minutes! Security details changed, AGAIN (I don't know my mother's maiden name?) Less than 12 hours after this occurred I am notified yet again of another SMS and to phone again! Waiting time better - just 1 hour! On this occasion, no breach. So why keep me on hold AGAIN? My question is very simple - is this an example of "Service" for a call that is "valued to us"? The security breach resulted in my account being locked and utilising other staff resources to get my ticket home. I'm sure this cost Qantas more than it did me (time lost on hold notwithstanding). A joke and I am not laughing.