Austrian Airlines review by Channing 2016-08-17

AVOID AUSTRIAN AIRLINES! I am a travel agent. Two of my clients were scheduled to fly Austrian Airlines from Vienna to Washington on July 31. They arrived at the airport about 2 hours prior to the departure time. There were masses of passengers ahead of them in the line and only a few open check-in desks available. Due to the airlines' understaffing of the check-in desks and the long lines, my clients missed the flight. To make matters worse, Austrian Airlines did not offer to put them on the next available flight (even if it had been the next day). They were told to fend for themselves! They took a train to Munich and boarded another airline, at their own expense. Austrian Airlines should be ashamed of itself for the shabby treatment of paying passengers. The airline refuses to compensate my clients.