Passenger Review

Emirates review by Ashish

5 / 10

10 June, 2018 by

Economy Class

I recently traveled from IAD (Washington Dulles International Airport) to DEL (New Delhi, India) through DXB (Dubai). Everything looked fine until I reached Dubai Airport (DXB) before gate. My luggage was weighed by Emirates staff (One cabin bag and a laptop bag) and I was passed through. At next stage a female staff informed that I couldn't carry my cabin luggage as there is not much space inside the flight and I will need to Check-it in. I requested to carry it inside and explained it had original property documents which were very important and I couldn't check it in (I even opened my bag and showed her that there were only the documents). While I was talking to her immediately Mr. Mohamed (Seemed their Supervisor) came to me, grabbed my luggage in very rude manner and started taking to the other side, saying " let me see now, get him deported". took luggage back to weighing place and told I am not allowed to take a laptop bag. I explained that it is mentioned on my tickets that one carry-on item such as laptop is allowed. He said no it is heavier. I opened the bag and showed that there was nothing in the bag except the laptop. but he was acting really rude and was ignoring what I was showing him on ticket documents. he said your other bag is also heavier than allowed limit and I will need to pay the money for that.I told it was already passed from Washington Airport as well as here (Dubai) also. It was just that he was trying to harass me. He was being extremely rude and said he will make sure that my flight is missed. I was really in trauma while dealing with him as it seemed that he was trying that my flight is missed. As I was in a different country I was really afraid. He was not allowing me to go. It looked like that other emirates staff there was also not comfortable with his behavior. One of the staff member who had weighed my luggage earlier and allowed slowly told me that I could complain online about him. I tried to ask his name but I was told that they couldn't tell his name. which later I saw on him uniform that his name was Mohammed. Finally I requested him to let me go and I will pay the amount whatever additional they charge. I felt it like a ransom. After a lot of request and paying the amount he allowed me and told the staff to still check in my luggage and didn't allow in the flight. I was really depressed after this incident and I was scared about my return flight if somehow this person is there again he may put me in trouble again. He shouldn't have behaved like this. I was surprised why these kind of criminal mentality people are serving in such a service field. I will never take Emirates in future for me and my family, I have also told my friends about this incident and have suggested to not to use Emirates for flights touching Dubai.

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Emirates

Emirates

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline