Oversold, showed up in Mexico City with no seats available in an oversold connector to Cancun. On the way back, my 12yo son didn't have a seat. Party of 6 broken up all over the plane. On the final connector back, sat 1 of us alone in 1st class (almost empty) and other kids were spread out in different rows and sections. How do you not put a family together on a flight? Bought these flights in July for a November flight, might want to look at management.
3
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Aeromexico
Overall Value for Money
2
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline