Aegean Airlines review by Dorothea

On the 12th of February I flew with Aegean Airlines from Tel Aviv to Munich. My checked in luggage was lost on the flight. Immediately after arrival in Munich, I notified the airline of my loss. I contacted the airline via Email and phone asking for help. However, I received little response from the customer service department. They said they were looking for my suitcase, but I am not sure whether they ever did. 45 days after my arrival I claimed compensation under the Montreal Convention. Now Aegean Airlines refuses to grant me such, stating, that I never checked in my suitcase, because I cannot provide them with a suitcase tag number. The fact that I didn't receive a tag isn't my own fault, but a mistake of the airline. After the dozens of Emails and giving a detailed description of my suitcase and of the items in it greatest disappointed is, that I am now treated as a fraud by the Aegean, who are trying to make it look like I am trying to claim false compensation. I cannot believe that Aegean, an airline I thought highly of, ignores its passenger's rights.