Iberia and Iberia Express review by Irina 2015-09-23

I am very frustrated with the experience I had last Friday (18th/09/15) using Iberia Express service. I had a connecting flight dunlin-madrid-valencia. Iberia Flight 8982 The plane was suppose to leave at 18.05, but it left only around 20.30, this made me miss my connecting flight to Valencia. I had to stay the night in Madrid and spend the money on hotel and train ticket to Valencia on Saturday. What even more frustrating that I got the email that I can take the next flight to Valencia at 6.36am, but this email was sent to me at 6.36am?!!! (how is this in anyway ok??) I have emailed to customer service the second i got back, but I haven't heard anything back from them. Worst experience! Avoid this airline!