Passenger Review

Iberia and Iberia Express review by Andre 2017-02-16

4 / 10

15 February, 2017 by ar

Economy Class

GRU-MAD-RAK, My first time with Iberia and hopefully the last (I even paid more to return with British Airways to avoid them). Ground staff completely rude and ill trained, they create rules and pretend you don`t know the procedure, they wanted a return flight to Brazil and I showed them several onward tickets because I was not returning to Brazil that soon, still they wanted me to purchase a return ticket, after telling them I have worked for airlines and have flown more than 50 different airlines, they backed off, but still were very rude and annoying! on board the plane just ok, A330, not that old but nothing new, AVOD system a joke and food very plastic, crew old and tired. A low fare airlines trying to sell legacy product, avoid them if you can. PS- they charge 40 euros for pre selecting your seats, don`t fall for that unless you really need to.

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Iberia and Iberia Express

Iberia and Iberia Express

Overall Value for Money

3

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline