Passenger Review

Cathay Pacific review by F 2016-04-30

5 / 10

29 April, 2016 by ar

Economy Class

Cathay has been my go-to airline for many years and I only took other airlines when there was no other choice, sadly after my last couple of trips with them this will no longer be the case. CX service has progressively gone from bad to worse and with the new "upper economy" class, regular economy flyers are treated like second class citizens (if that). I'm sure first and business class still get the royal treatment but lets face it the majority of us fly economy. Economy class seats have a decent pitch and leg room but are hard and uncomfortable. Cabin crew are not what they once were and now tend to be rude, asking them for something seems like an inconvenience. Economy class (not upper) meals were barely edible and at times you had to wonder what it was you were eating. The portions were small and hardly meal-like compared to what you were served before the advent of upper economy. CX economy meals had in the past always been tasty and good but no longer the case. In the past I didn't mind paying more for CX flights because I knew it would be a pleasant flight, however withe current state of the airline I think I will bargain shop instead when looking for flights.

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Cathay Pacific

Cathay Pacific

Overall Value for Money

3

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline